Terms of Service
These Terms of Service apply to all services provided by Fiddee, a trading name of CNIEB Pty Ltd, ABN 61 245 004 967 (we, us, our).
By purchasing a Fiddee package, making payment, or otherwise engaging our services, you agree to be bound by these Terms.
Last updated on February 24th, 2026
Definitions
Client means the individual or entity purchasing a Fiddee package.
Packages means the fixed-scope services offered for purchase on the Fiddee website.
Package Scope means the inclusions, exclusions, and limitations for each Package as published on the Fiddee website at the time of purchase.
Services means the services included in the Package purchased by the Client.
Deliverables means the work product produced as part of the Services.
Website means www.fiddee.com and any associated package or information pages.
Contract Formation
2.1 These Terms, together with the Package Scope published on the Website at the time of purchase, form the entire agreement between the parties.
2.2 Fiddee does not issue personalised proposals. The Package Scope published on the Website replaces any proposal-based scope.
2.3 By completing payment via Stripe or any other payment method accepted by us, the Client confirms that they have reviewed and accepted:
These Terms and Conditions, and
The relevant Package Scope.
Package Scope and Authority
3.1 The Package Scope published on the Website is the single source of truth for what is included and excluded.
3.2 Package comparison tables, summaries, and marketing content are indicative only and do not override the detailed Package Scope.
3.3 No services are included by implication. Any service not expressly listed as included in the Package Scope is excluded.
3.4 Requests for additional pages, features, integrations, functionality, or services outside the Package Scope are not included and will be quoted separately on a case-by-case basis.
Commencement of Work
4.1 Work does not commence until all of the following have occurred:
Full payment has been received;
The Client has completed onboarding and intake requirements; and
Fiddee has confirmed in writing that all required materials and information have been received.
4.2 Any advertised turnaround times commence only after the conditions above are met.
Turnaround Times
5.1 Any stated turnaround time, including references to a five business day turnaround, is a target only and is based on timely Client input and approvals.
5.2 Turnaround times may be extended if delays are caused by:
Client feedback delays;
Incomplete or incorrect materials; or
Changes requested by the Client.
5.3 Delays caused by the Client do not constitute a breach by Fiddee.
Revisions and Satisfaction Guarantee
6.1 Fiddee offers a satisfaction guarantee, meaning we will work in good faith with the Client to resolve concerns and achieve a satisfactory outcome within the purchased Package Scope.
6.2 The satisfaction guarantee includes reasonable revisions within scope. It does not include:
Unlimited revisions;
New pages, features, integrations, or functionality;
Work outside the purchased Package Scope.
6.3 Design preference changes are permitted where they are reasonable, proportionate, and consistent with the originally agreed creative direction and Package Scope. Design preference changes do not include repeated or substantial shifts in direction, concept resets, or changes that effectively require the work to be redone. Any such requests will be treated as out of scope and may require an additional fee.
6.4 If the Client continues to request changes outside scope, Fiddee may deem the project complete unless additional services are purchased.
6.5 No refunds are provided once work has commenced. Satisfaction is addressed through revisions within scope only.
6.6 The satisfaction guarantee does not apply once the Client has used, published, displayed, or otherwise made public any Deliverables, including but not limited to logos, branding assets, websites, or website content. Public use of the Deliverables constitutes acceptance of the work and confirmation that the Services have been performed satisfactorily.
Client responsibilities
The Client is responsible for:
Providing accurate, complete, and timely information and materials;
Reviewing Deliverables promptly;
Providing feedback within requested timeframes;
Final proofreading and approval of all Deliverables.
Errors approved by the Client remain the Client’s responsibility.
Acceptance of Deliverables
Deliverables are deemed accepted if any of the following occur:
The website is published or handed over;
Files are delivered;
The Client provides written approval by email; or
No written objection is received within three business days of delivery.
Once Deliverables are deemed accepted, the satisfaction guarantee is considered fulfilled and no further revisions or remedies apply.
Payments, Disputes, and Chargebacks
9.1 All Packages are payable 100 percent upfront.
9.2 Fiddee reserves the right to pause work if a payment dispute or chargeback is initiated.
9.3 Timeframes are suspended while a dispute or chargeback is ongoing.
9.4 The Client remains liable for payment of all fees while disputes are resolved.
Inactivity and Rescheduling
10.1 If the Client fails to respond or provide required input for seven consecutive days despite reasonable follow-up, Fiddee may close the project.
10.2 If a closed project is to be resumed, a rescheduling fee equal to 25 percent of the total project cost applies.
Hosting, Handover, and Maintenance
11.1 Hosting is provided via Conetix. The Client remains the owner and controller of their website and domain.
11.2 Upon handover, responsibility transfers to the Client.
11.3 Fiddee is not responsible for:
Hosting outages;
Platform updates;
Plugin conflicts;
Security breaches after handover.
11.4 Ongoing support is only provided under a paid maintenance plan. No ongoing support is implied.
Intellectual Property
12.1 Upon full payment, the Client is granted a non-exclusive, perpetual licence to use the final Deliverables supplied to them in exported or published form for their own business purposes.
12.2 Final Deliverables include items such as exported logo files, brand guidelines, and the completed website as delivered. Working files, source files, editable design files, build files, and internal frameworks are expressly excluded.
12.3 All working files, source files, design systems, frameworks, templates, tools, processes, and methods used or created by Fiddee remain the exclusive property of Fiddee.
12.4 The Client may not resell, sublicense, clone, or repurpose the Deliverables or any part of the Services for use by another business without prior written consent.
Warranties and Disclaimers
13.1 Services are provided with due care and skill.
13.2 Except as required by Australian Consumer Law, all other warranties are excluded.
13.3 Fiddee does not guarantee:
Business outcomes;
Sales, leads, or conversions;
SEO rankings or performance;
Future scalability or growth.
Limitation of Liability
14.1 To the maximum extent permitted by law, Fiddee’s liability is limited to the fees paid for the relevant Package.
14.2 Fiddee is not liable for indirect, consequential, or economic loss, including loss of profits or data.
Termination
15.1 Either party may terminate if the other materially breaches these Terms and fails to remedy the breach within ten days of written notice.
15.2 Upon termination, fees paid are non-refundable and Services performed up to termination remain payable.
Confidentiality
Each party must keep confidential information confidential and only use it for the purposes of this agreement.
Governing Law
These Terms are governed by the laws of Queensland, Australia. The parties submit to the exclusive jurisdiction of the Queensland courts.
General
18.1 These Terms constitute the entire agreement between the parties.
18.2 If any provision is unenforceable, the remaining provisions remain in effect.
18.3 No waiver is effective unless in writing.
Contact us
If you have any questions or concerns about our Terms of Service, please contact us at hello@fiddee.com