Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.
Last updated on February 23rd, 2026
Introduction
CNIEB Pty Ltd (ABN 61 245 004 967), trading as Fiddee, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website at fiddee.com, contact us, or engage our services.
By using our website or providing your personal information, you consent to the practices described in this policy.
Who we are
Business name: CNIEB Pty Ltd
Trading as: Fiddee
ABN: 61 245 004 967
Address: 11 Bishop St
Kelvin Grove QLD 4059
Australia
Privacy contact:
Hayley Birtles-Eades
Email: hello@fiddee.com
What personal information we collect
We may collect personal information including, but not limited to:
Full name
Email address
Phone number
Business name
Website URL
Social media handles
Billing address
Payment-related information (processed via third-party providers)
Any other information you voluntarily provide to us
We do not collect sensitive information such as health data, government identifiers, or biometric information.
How we collect personal information
We collect personal information directly from you when you:
Submit a contact form
Book a discovery session
Make a payment or enquiry
Contact us via email
Engage with our services
How we use your information
We use personal information to:
Respond to enquiries and communications
Provide and manage our services
Process payments and invoices
Send transactional and marketing communications
Improve our services and website
Meet legal and regulatory obligations
Payments and financial data
Payments are processed securely through third-party providers including:
Stripe
PayPal
Xero
We do not store full payment card details on our servers. Payment information is handled in accordance with the privacy policies of the relevant payment providers.
Cookies and website analytics
Our website may use basic cookies and similar technologies to:
Support website functionality
Understand general website usage
We do not currently use cookies for advertising or retargeting purposes, and we do not display a cookie consent banner.
Disclosure of personal information
We do not sell or rent your personal information.
Personal information may be disclosed only where necessary to:
Trusted service providers that support our operations
Comply with legal obligations
All personal information is stored and processed in Australia.
Marketing communications
We may send marketing emails or messages if you have engaged with us or opted in.
All marketing communications include a clear unsubscribe option. You may opt out at any time.
Accessing and correcting your information
You may request access to, or correction of, the personal information we hold about you by contacting us at hello@fiddee.com.
We will respond within a reasonable timeframe.
Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, or disclosure.
While we take security seriously, no method of transmission over the internet is completely secure.
Children
Our website and services are open to users of all ages. We do not knowingly collect personal information from children without appropriate consent.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies separately.
Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be published on our website.
Complaints
If you have a concern about how we handle personal information, please contact us at hello@fiddee.com.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
Contact us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at hello@fiddee.com