Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.

Last updated on February 23rd, 2026

  1. Introduction

CNIEB Pty Ltd (ABN 61 245 004 967), trading as Fiddee, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website at fiddee.com, contact us, or engage our services.

By using our website or providing your personal information, you consent to the practices described in this policy.

  1. Who we are

Business name: CNIEB Pty Ltd
Trading as: Fiddee
ABN: 61 245 004 967
Address: 11 Bishop St
Kelvin Grove QLD 4059
Australia

Privacy contact:
Hayley Birtles-Eades
Email: hello@fiddee.com

  1. What personal information we collect

We may collect personal information including, but not limited to:

  • Full name

  • Email address

  • Phone number

  • Business name

  • Website URL

  • Social media handles

  • Billing address

  • Payment-related information (processed via third-party providers)

  • Any other information you voluntarily provide to us

We do not collect sensitive information such as health data, government identifiers, or biometric information.

  1. How we collect personal information

We collect personal information directly from you when you:

  • Submit a contact form

  • Book a discovery session

  • Make a payment or enquiry

  • Contact us via email

  • Engage with our services

  1. How we use your information

We use personal information to:

  • Respond to enquiries and communications

  • Provide and manage our services

  • Process payments and invoices

  • Send transactional and marketing communications

  • Improve our services and website

  • Meet legal and regulatory obligations

  1. Payments and financial data

Payments are processed securely through third-party providers including:

  • Stripe

  • PayPal

  • Xero

We do not store full payment card details on our servers. Payment information is handled in accordance with the privacy policies of the relevant payment providers.

  1. Cookies and website analytics

Our website may use basic cookies and similar technologies to:

  • Support website functionality

  • Understand general website usage

We do not currently use cookies for advertising or retargeting purposes, and we do not display a cookie consent banner.

  1. Disclosure of personal information

We do not sell or rent your personal information.

Personal information may be disclosed only where necessary to:

  • Trusted service providers that support our operations

  • Comply with legal obligations

All personal information is stored and processed in Australia.

  1. Marketing communications

We may send marketing emails or messages if you have engaged with us or opted in.

All marketing communications include a clear unsubscribe option. You may opt out at any time.

  1. Accessing and correcting your information

You may request access to, or correction of, the personal information we hold about you by contacting us at hello@fiddee.com.

We will respond within a reasonable timeframe.

  1. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, or disclosure.

While we take security seriously, no method of transmission over the internet is completely secure.

  1. Children

Our website and services are open to users of all ages. We do not knowingly collect personal information from children without appropriate consent.

  1. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies separately.

  1. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website.

  1. Complaints

If you have a concern about how we handle personal information, please contact us at hello@fiddee.com.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Contact us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at hello@fiddee.com